Customer FAQs

Got a question? You've come to the right place.

Account/Payment

Are there any benefits to having an account?

I moved, how do I update my account information?

What forms of payment do you accept?

How secure is my account and payment information with your store?

What if i decide I no longer want to receive emails?

Charity

Who is your current charity partner?

How much actually goes back to your charity partners?

How do you pick your charities?

Shipping/Returns

How long does it take to ship my order?

Can I make a return or exchange?

What if I want to cancel or change my order?

Do you ship internationally?

Other

Where are you located and what are your hours?

Do you offer wholesale?

What if I have other questions not answered here?